EloCare℠ Advance
Unit Replacement
Get peace of mind with Elo's optional Advance Unit Replacement warranty. In the event your device requires service, all you have to do is submit a Return Material Authorization (RMA) request through Elo's online portal. If phone support doesn’t resolve the issue, we will ship you a replacement unit next business day.
Features and Benefits
Easy Enrollment
Purchase with equipment or within one year.
Simple to Use
Submit a claim online and track the process.
Minimize Downtime
If unresolved by phone, a replacement ships within one business day.
Reduce Hassle
Shipping costs for replacement units are covered by Elo.
How AUR Works
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Request RMA
Request an AUR replacement by submitting a Returned Material Authorization (RMA). -
Replacement Unit Shipped
Once the request is verified and an RMA number is issued, a replacement unit is shipped along with return instructions. -
Return Defective Unit
Follow the instructions to return the defective unit back to Elo within 15 business days.
Purchasing Advance Unit Replacement
Advance Unit Replacement coverage is available wherever Elo devices are sold in the United States. Select coverage is available in other countries. Please contact your Elo Sales Representative for more information.
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