EloCare℠
Discover peace of mind.
Get services and support from the people who know
your Elo products best. Choose the level of service you
need from our dedicated programs. From Extended
Warranty and Advance Unit Replacement to Accidental
Damage Protection and Professional Services, with
EloCare, we have you covered every step of the way.
EloCare offers extensive support with:
OS 360
With OS 360, Elo offers security updates, the latest
Android OS upgrades and device enhancements to
help ensure Elo Android-based devices are secure and
performing optimally throughout their lifecycle.
Advance Unit Replacement
Minimize operational disruptions and ensure peace of mind
with Elo's Advance Unit Replacement warranty services. In
the event your device requires service, Elo offers access to
expedited support, including shipping replacement units on
the next business day if necessary.
Accidental Damage Protection
Available for select Elo devices, Elo's Accidental Damage
Protection service offers additional coverage against
unintentional damage such as drops, impacts, and
exposure to food or spilled liquids. Elo simplifies the
claim process with no hidden fees or deductibles.
Extended Warranty
By extending the standard factory warranty for up to five
years, customers can align product warranty with planned
product life cycles. In the event of an issue, the device is
shipped to Elo, repaired, and returned to the customer.
On-Site Exchange
Elo offers an optional On-Site Exchange warranty to
cover you in the event your device requires service.
Our technicians will come out to your location, replace
the defective unit and schedule its pick-up and removal
to get you up and running in no time.
Professional Services
With EloCare Professional Services, we make it easy to get
projects done right by providing you with dedicated project
managers to support you through important stages of your
product lifecycle.
Battery Replacement
In the event your battery is broken or simply not
operating at peak performance, Elo offers battery
replacement warranty options that facilitate a
hassle-free replacement.
Out of Warranty Services
In the event your device needs service outside of the
standard or extended warranty, Elo offers
comprehensive our of warranty services to support
repairs and maintenance.