EloCare℠ Accidental
Damage Protection
With EloCare ADP, your device is protected against unintentional damage such as drops, impacts, and exposure to food or spilled liquids. Elo simplifies the claim process with no hidden fees or deductibles. Enhance your ADP warranty by adding Advance Unit Replacement (AUR) coverage, which offers expedited RMA lead times and next business day delivery.
Features and Benefits
Easy Enrollment
Purchase with device or within one year of the standard warranty expiration.
Simple to Use
Submit a claim online and track the process.
Enhanced Coverage
Protect your device from unintentional damage that is not covered by the standard warranty.
Reduce Unplanned Expenses
Avoid expensive out-of-warranty fees that incur when your device is not protected.
How ADP Works
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Request RMA
Request an ADP claim by specifying “Physical Damage” as the reason for return when submitting a Returned Material Authorization (RMA). -
RMA Issued
Once the request is verified, an RMA number is issued along with instructions for next steps. -
Device Replaced or Repaired
For devices covered by AUR, replacements will arrive next business day. For devices not covered by AUR, devices will be repaired and returned within 14 business days upon receipt.
Purchasing Accidental Damage Protection
Accidental Damage Protection is available wherever Elo devices are sold. Please contact your Elo Sales Representative for more information.
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