EloCare℠
On-Site
Exchange
Elo offers an optional On-Site Exchange warranty to cover you in the event your device requires service. All you have to do is submit a Return Material Authorization (RMA) request through Elo's online portal and we handle the rest. Our technicians will come out to your location, replace the defective unit and schedule its pick-up and removal to get you up and running in no time.
Features and Benefits
Coverage You Can Count On
Elo will service devices on-site.
Simple to Use
Submit a claim online to initiate and track the On-Site Exchange process.
Minimize Downtime
Technicians deliver and install a replacement unit at an agreed time and prepare it for return shipment.
Reduce Hassle
All shipping costs are covered by Elo.
How OSE Works
-
Request RMA
Request an OSE replacement by submitting a Returned Material Authorization (RMA). -
RMA Reviewed
Once the request is verified and an RMA number is issued, an Elo representative contacts the customer to arrange the date and time for the exchange. -
Service Scheduled
Elo dispatches a technician to the customer site at the agreed upon time. -
Unit Replaced
The technician replaces the defective unit and prepares the unit for return shipment.
Purchasing On-Site Exchange
On-Site Exchange coverage for Large Format Signage is available for purchase wherever Elo Devices are sold. Coverage for other products may be available by request. Please contact your Elo Sales Representative for more information.
Contact us