Returns and Repairs

For directions on how to return or repair Elo products, click the region in which you purchase.

North America

Did you purchase Advance Unit Replacement (AUR) coverage for the product you will be returning? If so, apply for an on-line RMA to request replacement. Details on the AUR program.

Have you applied for an RMA on-line before? Please log in to your e-services account.

Is this your first request for an on-line RMA? Register here and choose the purple RMA truck for an Elo user ID and password.

The Elo Return and Repair Policy explains guidelines and procedures for returns and repairs.

For additional help, contact Elo:

A serial number is required to determine warranty status:

Use the contact information below, based upon your language:

Your Language	Contact Information
English	Tel: 1-800-557-1458 (toll free) Fax: 650-361-4726 Online form: request technical support
Portuguese	Tel: 55 11 2103-6187 Fax: 55 11 2103-6205 Online form: request technical support
Spanish	Tel: 54 11 - 47332200 Fax: 54 11 - 47332245 Online form: request technical support

Have you applied for an RMA on-line before? Please log in to your e-services account.

Is this your first request for an on-line RMA? Register here and choose the purple RMA truck for an Elo user ID and password.

The Elo Return and Repair Policy explains guidelines and procedures for returns and repairs.

For additional help, contact Elo:

A serial number is required to determine warranty status:

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